> ## Documentation Index
> Fetch the complete documentation index at: https://help-center-starter.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Login issues

> Resolve password resets, SSO failures, and session problems.

Login problems cluster around expired passwords, SSO misconfiguration, and browser state. Work through the sections below before opening a ticket—most resolutions take minutes.

## Password reset

Use the reset link once; repeated clicks invalidate older tokens.

### Inbox rules

If resets never arrive, check quarantine and forwarding rules. Some enterprises strip links from unknown senders.

## SSO

Confirm IdP certificates are valid and attribute mappings match service expectations.

### SAML traces

Capture a SAML trace from your IdP when failures persist—support can compare assertion attributes to what the product expects.

### Clock skew

Large skew between IdP and SP can break assertions—sync NTP on servers.

## Sessions

Clear site data for stale cookies and retry from a private window to isolate extensions.

### Corporate proxies

SSL inspection occasionally breaks OAuth flows—try off-network or a personal device to isolate the proxy as a variable.